Help / FAQ
QUESTIONS,
ANSWERED.
The things grown-ups ask us most. If your question is not here, contact the toy desk.
What age is each toy for?
Every product page lists a recommended age. As a guide, 3-5 is best for bubble toys and ride-ons, 6-7 for slow RC cars and mini robots, and 8+ for drones and faster models. Always supervise first play.
Are batteries included?
Most toys include a rechargeable battery or the required batteries. Check the “What is in the box” section on the product page. Where batteries are not included, the type is listed.
How long does shipping take?
US standard shipping is 3-5 business days after processing. Orders leave our New York studio within 1-2 business days. Free standard shipping on US orders over $75. See the shipping policy for details.
What is your return policy?
You have 30 days from delivery to return unused toys in original packaging. Start through the contact page. US return shipping is $6.95 and is deducted from the refund. See the returns policy.
Are the drones easy for beginners?
Our beginner drones have stable hover and simple controls. Start in a large open area, keep the drone in sight and follow the manual. A grown-up should supervise children under 10.
Can I use water toys in the pool?
Yes, water toys are sealed for pool and beach play. Rinse with fresh water after use, dry fully and never charge a wet toy. They are not designed for deep water or prolonged submersion beyond the product instructions.
Can I change or cancel an order?
Contact us as soon as possible. We can usually change or cancel an order before it is packed. Once a tracking number is issued, the order is on its way and can be returned instead.
Are the toys safety tested?
Our products are checked against the age guidance and safety information supplied by the manufacturer. Read our safety guide and always follow the instructions in the box.
Still stuck? Talk to the toy desk.