The 30-day window

Returns must be started within 30 days of delivery. The toy should be unused, with all parts and the original packaging. Opening the box to check it out is exactly what we expect.

Starting a return

Use the contact page and include your order number and the toy you want to return. We will send a prepaid US return label within one business day.

Return shipping is $6.95 for US orders and is deducted from your refund. If the toy is faulty, we cover the label.

Refunds

We inspect returns within two business days of arrival. Once approved, refunds are issued to the original payment method within 5-7 business days. Your bank may take a little longer to show the credit.

Exchanges

The fastest way to swap a toy is to place a new order and return the original. This reserves the replacement before it sells out. If you would prefer a direct exchange, contact us and we will hold it for 48 hours.

Sale items

Sale items follow the same 30-day return policy. We do not charge a restocking fee.

Faulty or incorrect items

If a toy arrives with a manufacturing fault or you received the wrong item, contact us within 7 days. We will cover return shipping and send a replacement or refund immediately.

Need help?

Use the contact page. Include your order number and a photo if relevant.